FAQ

All the answers to your most important questions.

Can't find what you're looking for here? Call us at 1-800-287-9870 #3 to speak to one of our gifting experts.

 

Ordering & Shipping

I need to drop ship my corporate gifts as part of a gifting program or single event. What do I do?

How do you ship a cake?

What shipping method should I use?

Can you ship outside the US?

Can you ship to a PO Box?

Will my gift recipient have to sign for delivery?

A weather event has interrupted my order. What happens now?

Are there any additional handling fees for orders going to multiple addresses?

I made a mistake on my order and my cake shipped to the wrong address. What do I do?

My cookies arrived broken. Do I get a refund?

Who will it say the package is coming from?

How will people know my gift is perishable?

I need my delivery shipped to a convention center or hotel for a business event. What should I do?

I need to set up a recurring order or Corporate Gifting Program.

Branding & Customization

What are my customization options?

Can I add any special packaging or decorations?

Can my cookies be individually wrapped?

Can I include a special note, gift card or additional gifts in the box?

 

---

Ordering & Shipping

I need to drop ship my corporate gifts as part of a gifting program or single event. What do I do?

Just fill out our simple form with your recipients' names, addresses and other info, send it to us, and we take the rest of the work off of your hands. Download the form by clicking here.

Return to Top



How do you ship a cake?

This is the top question we get from clients. After all, how can something so rich, light and delicious survive going clear across the country? We've been doing this for years and have perfected our shipping methods. Here is the right way to ship a cake:

1. Package the cake tightly in a fitted styrofoam mailer. The cake needs to be secure so it can't move around during transit.


2. Insert frozen cool packs around the cake to keep it fresh. These are frozen prior and go straight from the freezer to the mailer for maximum cooling power.


3. Place the styrofoam mailer inside a sturdy cardboard box. The mailer needs to fit perfectly to the box, with no room at all on any of the sides.


4. Seal the box with high-quality shipping tape. Tape all the seams and smooth down the tape.


5. Mark the outside of your box. Stickers should clearly indicate the top of the box and that the contents are both perishable and fragile.


6. Ship your cake. Timing is important, ie if you're shipping a cake to Arizona in July, your best bet is going to be overnight shipping.

Return to Top



What shipping method should I use? We use UPS for reliable and fast delivery. The particular method depends on the product and your deadline. Check the product page for more information on each cake, cookie gift or other bakery treat. Highly perishable edible gifts require Next Day Air delivery.

Return to Top




Can you ship outside the US? No. We ship to all 48 continental United States as well as Alaska and Hawaii.

Return to Top




Can you ship to a PO Box? No. We can't deliver edible gifts to a PO Box address.

Return to Top




Will my gift recipient have to sign for delivery? No. But we recommend letting them know to expect something, especially if you're sending a cake or other perishable treat.

Return to Top




A weather event has interrupted my order. What happens now?

We always recommend having your gift delivered a few days prior to leave room for weather interference. If a blizzard/thunderstorm/tornado gets in the way of your delivery, we will work with you and UPS to do our best to get your gift there on time. We are not responsible for disruptions in UPS shipping schedules, however. Return to Top




Are there any additional handling fees for orders going to multiple addresses?

If you're sending corporate gifts to multiple addresses, there is a drop-ship fee for each address after the first one.

Return to Top




I made a mistake on my order and my cake shipped to the wrong address. What do I do?

No problem! Call us at 1-800-287-9870 #3 right away. We will get in touch with UPS and re-route the package. There is a $15 re-routing fee for each package, which the customer is responsible for paying.

Return to Top




My cookies arrived broken. Do I get a refund?

We do our absolute best to make sure every gift arrives in perfect condition, but unfortunately, we aren't all-powerful. Even so, we rarely have any kind of problem with damaged goods. If your custom cookies arrived in less-than-stellar condition, call us within 24 hours at 1-800-287-9870 #3 to let us know and receive a refund.

Return to Top




Who will it say the package is coming from?

The return address will list 1-800-Bakery.com as the sender.

Return to Top




How will people know my gift is perishable?

We place stickers on every corporate gift so people know you've sent them something special. Each gift is sent in a box with stickers saying "Perishable", "This Side Up" and "Open Immediately".

Return to Top




I need my delivery shipped to a convention center or hotel for a business event. What should I do?

Contact the convention center or hotel front desk and ask for delivery instructions. They may suggest you use special labels or other necessary steps.

Be sure to let us know what you need us to do on our end to make sure your logo cakes, custom cookies or other branded treats arrive perfectly.

Return to Top




I need to have gifts delivered regularly as part of a corporate gifting program (customer appreciation gifts, thank you gifts, employee recognition gifts, etc). Do you offer any discounts for repeat orders?

We do. We recently designed a simple Corporate Gifting Program for our clients to make it incredibly easy to ship delicious branded cookies, cakes and other treats on a recurring basis. You can set up your own custom program to ship personalized gifts monthly, quarterly, or annually, while taking advantage of our bulk discounts. Learn more here >>

Return to Top

Branding & Customization

What are my customization options?


Your options to personalize your logo cakes and custom cookies are just about endless! Using our proprietary printing process, we can print full color images directly on your bakery treats. Any image, logo, photo or QR code can be printed directly on your unique corporate gifts.

Return to Top




Can I add any special packaging or decorations? Of course! You can use custom gift boxes and colored crinkle paper to complete the branding of your corporate gift. Some products, like our Logo Cookies and Logo Cakes, can have icing and sprinkles added in matching colors for a fully branded look.

Return to Top




Can my cookies be individually wrapped? Yes. We have lots of options for individually wrapped Logo Cookies, Logo Cake Pops, Logo Marshmallows & more. Individual wrapping makes these treats perfect for trade shows, promotional campaigns and other situations where you want to hand out something delicious with no mess or cleanup.

Return to Top




Can I include a special note, gift card or additional gifts in the box? Yes. We're happy to work with you so you can send exactly what you need to send to your business partners, employees or customers. You can add custom note cards for an additional cost. Just let us know what you're envisioning, and we'll work with you to make it happen.

Return to Top